Stopped Tracking Help

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The issue here is that your Watch hasnโ€™t delivered any health data to your iPhone for an extended period of time.


To explain, this is all done by Appleโ€™s health synch services, not the app. You need to be wearing the Watch with the passcode entered, and to have the iPhone unlocked. When this happens the Watch sends all its health data to the iPhone.


Have you worn the Watch with Passcode entered since this time yet? See the below image showing the blue passcode lock icon, this needs to be unlocked with a passcode entered to collect health data.

If you have and the data from the Watch has not yet arrived, then:


There are a few reasons for this:


1. Is bluetooth turned on? Some people accidentally turn it off. Itโ€™s easy to do.

2. Are either of the devices in flight mode?

3. Has the Watch gone into low power mode (<= 10%)

4. Do you have a passcode on your Watch? This is required for background heart rate data which is needed for sleep detection. Passcode can be enabled in the Apple Watch app settings under Passcode.

5. Do you have wrist detection turned on? This is also required for background heart rate data. This can also be enabled in the Apple Watch app settings by going into passcode and turning on Wrist Detection


If none of those, then hereโ€™s how to jump start this.


1. Go into the Apple Health app, it has a white icon with a red heart on it. Force close it (instructions in link). Then go back into the Apple Health app, select Active Energy and wait for the data to appear.

https://support.apple.com/en-au/HT201330


2. If that fails, often you can solve problems like this by powering the iPhone and Watch off and on as per these links. i.e. Shut down completely and restart.

iPhone: https://support.apple.com/en-au/HT201559

Watch: https://support.apple.com/en-au/HT204510

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